Refund policy
Returns and Exchanges
We want you to love your purchase. If you have an issue with your order, we review requests on a case-by-case basis to find the best possible solution.
- Timeframe: Please contact us within 14 days of receiving your item to report an issue or request a return.
- Condition: Items must be unused, in their original packaging, and include proof of purchase (such as your order number or receipt).
- How to Start: Reach out to us at info@christmas-quarter.com.au with your order number and photos of the item if applicable.
Approval of a return or exchange is not guaranteed and depends on the specific circumstances of the order. If approved, we will provide further instructions on how to send the item back or issue store credit/refunds.
You can always contact us for any return question at info@christmas-quarter.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.